Support

Keep store operations moving.

FPW POS support content is organized around the parts of the platform operators use every day: register, connectivity, online ordering, kitchen display and back office.

Need help now?Use the FPW POS contact page to reach support for register, KDS, online ordering, connectivity, payments, or back-office questions.Contact Support
POS

Register & terminals

Startup, connectivity and terminal workflow guidance.

KDS

Kitchen display

Order routing, station visibility and preparation workflow support.

WEB

Online ordering

Direct ordering connectivity and website-to-store workflow support.

NET

Store connectivity

Hub, local network and failover-oriented troubleshooting.

PAY

Payments

Guidance for configured payment-processing integrations.

BO

Back office

Management, configuration and multi-location operational help.